After performing a SharePoint 2013 upgrade we were having trouble with our search functions and got a rather generic error message. After much work we were able to solve the problem.

After doing a migration upgrade of SharePoint 2010 to SharePoint 2013, search failed with:

Sorry, something went wrong.

A correlation id is provided.

We checked our Content Sources from Central Administration->Manage Services on Server->SharePointServer Search->Search Service Application->Content Sources and found that Full Crawls had completed successfully.

You will find a TON of log enties for that correlation id, so finding the root cause is daunting.  Buried in the results you will find a 500 Service Unavailable error connecting to the Metadata Management Service.

In the Search Service Application, we saw that in Queries and Results->Search Dictionaries, we had an error:

Managed Meta Data Error

The Managed Metadata Service or Connection is currently not available.  The Application Pool or Managed Metadata Web Service may not have been started.

We verified that the IIS->Application Pool had all pools started.

We verified that Central Administration->Manage Services on Server->Managed Metadata Web Service was started.  (This service is generating the 500 Service Unavailable.)

We then found that when we select Central Administration->Manage Service Applications->Managed Metadata Service Application (your name may be slightly different) and click Properties from the ribbon, we saw the same error shown in Search:

The Managed Metadata Service or Connection is currently not available.  The Application Pool or Managed Metadata Web Service may not have been started.

There are a lot of suggestions for solving this, but we fixed ours when we:

In Central Administration->Manage Service Applications, we deleted the Managed Metadata Service Application Proxy and the Managed Metadata Service Application.  (Don’t delete the data when you do this or you will lose your SQL Server database.)

We then repeated our PowerShell actions from the migration/upgrade:

$applicationPool = Get-SPServiceApplicationPool -Identity ‘SharePoint Web Services default’

$mms = New-SPMetadataServiceApplication -Name ‘Managed Metadata Service Application’ -ApplicationPool $applicationPool -DatabaseName ‘Managed Metadata Service_Acumen’

New-SPMetadataServiceApplicationProxy -Name ‘Managed Metadata Service Application Proxy’ -ServiceApplication $mms -DefaultProxyGroup

Change your Name and DatabaseName values.

Our first search test failed, but while we were watching the ULS Viewer, we saw lots of entries with the same correlation ids.  We tried search again after about 3 minutes and it worked.


When running SharePoint 2013 it is possible that you will run into a problem with UL entries and be unable to view them with the ULSViewer. The situation is easily resolved.

You must activate ULS logging in SharePoint Central Administration->Monitoring->Configure diagnostic logging.





Using SharePoint 2013 after an upgrade you might run into a situation where the crawl refuses to work because of privilege problems. This can result from the crawl account not having particular rights. Here is how you solve it.

SharePoint Solution:

The crawl account did not have sufficient privileges to access the security attributes of this file or folder. Ensure the crawl account has the ‘Manage auditing and security log’ privilege.

This can happen during an upgrade if the path in the Content Source doesn’t include file://

In the Content Source:

  1. Delete the path and save.
  2. Reenter Content Source, add path back and save.
  3. Content will now search


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